Testimonials
I raved about your responsiveness from when I purchased the OLE4422 Trade Show Transport Case With Foam Interior | Bel-Air Expo Cases. The way in which you handled that sale has prompted me to refer you to other regional account executives with our company. (Craig)
Just wanted to thank you and Brendon for helping get my old case back in working order. You’ve always had the best customer service going all the way back to when I first bought a few case many years ago. I’m so glad you have a location in Rockville, it saved a trip on the beltway. Anyway, just a quick thank you, because it is so rare these days to get actual customer service. (Gary)
Thank you so much for taking the time to explain things and check inventory for me! I'm looking forward to having a better case for future meetings! (Wade)
We would like to say that it is very nice to be able to speak to a real person who was very helpful in placing our order. (Bernie O.)
Kiersten, Your help in ensuring we received the cases on time for our upcoming training classes is much appreciated. (Bill)
WOW. You guys are GREAT! I received the case today! Thank you so much. I will definitely be a return customer. Great service. (Carl Glowienke)
I am sure that you do not remember me but a couple of years ago I bought a case from you for one of my rifles and you went above and beyond to provide me with foam panels for the case that was advertised other than what came with it. I told myself then that any cases I bought in the future I would get from you and even though Pelican is constantly sending me information about cases and wanting me to buy from them, my business will be done with you. I will go on your site and order this case today. Thank you Ma’am for the continued great service. (Walker)
You will not find a better company to educate you about their products, or to purchase products from. Kiersten goes above and beyond - like having a friend who works at the company. This was especially reassuring to me as a first time case purchaser. She and her company are a hidden gem . Truly a remarkable and unsurpassed customer experience - if you are thinking about purchasing a case, this is the only company you should consider working with. You will end up wishing every company was this amazing to deal with. Thanks again, Kiersten! (Brad Williams)
I've been ordering from Specialty Cases since 2008, all the way back when they had a showroom in Laurel. I am still floored by the customer service, the website where you can find anything, and quick turnaround---they have always gone out of their way to get me exactly what I've needed. (Customer)
If any of you have a requirement for custom cases to ship or transport a server, or half a dozen laptops or monitors or anything I strongly suggest you go to Specialty Cases. They buy hardened cases and then make customized foam inserts in them for specific tasks. They have a great product line. The reason I post this is because I have contacted them twice, six months apart, and just dialed in on the 800 # on their website. The service has been exemplary, the quote comes over almost immediately, and the customers have loved their products. They‘ll give you great advice on the best fit in their product line for what you are trying to accomplish. Good luck and good hunting! (Tim)
Thanks once again, case arrived today. Copy on the safe travels. You’ve been wonderful to work with, hats off to your service. If there is a survey to show my appreciation...we’d gladly fill one out. Respectfully, (James)
That’s unbelievable customer service. What a great email to receive!! You are the expert, I’ll go with your recommendation and confirm that all bases are removable. We’ll look forward to getting them!! (Chris)
Thank you so much. We absolutely appreciate it. From the beginning, I was amazed at how thorough and amazing your company’s customer service is. We have been so well taken care of and your honest concern about what would be best for us is non-par! What a great company! As for the contribution – WOW – moved me to tears. I will let them know here… what a wonderful act of kindness, may it come back to you and to Specialty Cases 10-fold! Thank you! We are honestly and humbly grateful! (Marisol)
Kiersten G. provided excellent responsive service when dealing with my inquiry and helped me get a late project back on track. A five-star rating from my point of view. (Robert Guzikowski)
Thanks again for everything Kiersten, I can’t tell you how enjoyable this process has been. You have been extremely accommodating since day one, and I’m excited to use my case for the first time tomorrow! I will definitely keep you in mind for future cases at eSpark, and spread the word to family and friends when they are in the market as well. (Gil)
We received our order. Thank you for all your help selecting the best case and making the ordering process so easy for me. Specialty Cases is lucky to have you as a team member!! You are my goto case provider now and will recommend you to all my contacts. Please share my comments with your management team. (Chris)
The server cases doing great! They are steadily getting deployed and getting the crap kicked out of them. So far, despite the punishment they are taking, we haven’t had any issues with them whatsoever. Thanks again, (David Luu)
Thanks for the quick turnaround. You guys rock! Best Regards, (Mike)
I just wanted to say Thank You again. Your crate arrived yesterday, and the robot fit perfectly inside it. I really appreciate your help in getting me a shipping crate so quickly. I know that the robot will be safe in transportation for the conference next week!
As you can see, we are putting the finishing touches up on the cases. We are SUPER impressed with the quality. (John)
Thank you Kiersten! This will be our 3rd case from you guys. The other two are working great. One of our veteran guys in IT said these are the best cases he has ever used. Please spread our appreciation to your entire team! Have a great weekend! (Scott)
The new cases worked PERFECT. great job guys. We’ll be in touch when this quote is approved for 2 more units. (Nick)
Thanks for your speedy service with everything. I’ve really enjoyed working with you and your company. (Sandra)
I want to tell you how much we appreciate having Brandon finish the laptop cases. He was absolutely fantastic; and a great representative of your company. I truly appreciate the customer service that you have provided during this frustrating ordeal. I will definitely use your services again and recommend your company to others. (Mary Jane McPherson)
My customer was very happy, as was I. Thank you for all of your help. (Vaughn-Crile Industries)
